Privacy Policy
Introduction
This privacy policy explains how Vanami Limited uses the personal data we collect from you when you use our website or communicate with us through our messaging channels (such as Facebook Messenger, Instagram, and WhatsApp). It does not cover the users and customers of our SaaS platform provided to companies.
Change Log
Here we list and briefly describe any changes made to this document:
- 2024-03-31: Added information about Google Analytics. Reformatted the document to better fit our new website.
Data Collection
Our website, www.vanami.com, uses cookies to identify visitors and enable efficient website functionality. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. For more information, visit allaboutcookies.org.
We use Google Analytics to collect personal data when you visit our website, including:
- Information about your browser, network, and device
- Web pages you visited prior to coming to this website
- Web pages you view while on this website
- Your IP address
Vanami Limited uses the data to operate this website and to protect and improve our platform and services. Google Analytics analyzes the data in a de-personalized format. When you initiate conversations with us on various messaging channels, such as Facebook Messenger, Instagram, and WhatsApp, we store the conversation and any related personal information, such as phone number, name, and handle names.
We store these conversations and related personal data to facilitate future interactions, allowing us to continue previous discussions. Since conversations also pass through the servers of the communication channels used, we inform you about the privacy policies of those services:
We will never sell your personal information to any third party.
Data Storage
We securely store your data at data centers in the EU. Conversations through the channels listed above are stored until manually deleted or upon request by you.
To request deletion of your conversation from our servers, please contact us through the same channel used for the conversation (e.g., Facebook Messenger, Instagram, WhatsApp). We cannot identify the correct conversation unless you contact us through the same channel. We have 30 days to comply with your request to delete the information.
Your Data Protection Rights
We want to ensure you are fully aware of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to ask us for copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request to complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@vanami.com or through the conversation channel you have been using (such as Facebook Messenger, Instagram, WhatsApp or other).
Changes to Our Privacy Policy
We keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated on 7th of June 2024.
How to Contact Us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at info@vanami.com.
Vanami Limited
3 Weekley Wood Close
Kettering, Northamptonshire
United Kingdom, NN14 1UQ